Master Warranty Policy & Extended Warranty Terms

1. MASTER GOVERNANCE & SCOPE OF WARRANTY

1.1 Comprehensive Policy Scope. This Master Warranty Policy governs all standard manufacturer warranties distributed, managed, or serviced by ArchWizard Entertainment Pte. Ltd. ("Company", "we", "us", or "our"), as well as optional ArchWizard Extended Warranty Plans. These terms operate in direct conjunction with our Terms of Service and Terms of Return and Refund Policy.

1.2 Coverage Definition. Warranty coverage applies strictly to mechanical and electrical defects in materials and original workmanship under normal, domestic, and non-commercial usage conditions during the designated coverage period. Coverage duration is determined based on the product description, variation, or official invoice issued at checkout.

1.3 No Cumulative Extension. Executing a warranty claim, component repair, or complete unit replacement under this policy does not restart, reset, or extend the original warranty period. The total coverage duration remains fixed strictly from the original tax invoice purchase date.

1.4 Geographic Restriction (Singapore Only). Warranty service, technical assessment, drop-offs, and return shipments are strictly restricted to physical addresses within the Republic of Singapore. The Company offers no international warranty support or overseas logistics fulfillment.

2. PROOF OF PURCHASE, OWNERSHIP, AND TRANSFERABILITY

2.1 Hardware Registration & Identification. Warranty coverage is tied strictly to the unique product serial number, barcode, or IMEI recorded in official Company sales records upon purchase.

2.2 Strict Proof Requirements. To qualify for any warranty claim, the customer must present an unaltered, original tax invoice or sales receipt issued in Singapore by the Company or an authorized reseller. Invoices must clearly state:

• The Company UEN or authorized reseller branding;
• Exact product hardware description and model; and
• Matching hardware serial number, IMEI, or product barcode.

2.3 Non-Authorized Resellers & Parallel Imports. Products acquired through non-authorized resellers, unauthorized marketplaces, gray-market parallel imports, or counterfeit channels are strictly excluded from warranty service.

2.4 Transferability Conditions. Standard and extended warranties remain attached to the specific hardware unit upon private resale or gifting. However, any subsequent owner must present the original, unedited tax invoice meeting all criteria under Clause 2.2. Failure to produce verifiable proof of purchase shall immediately void all warranty rights.

3. WARRANTY CLAIM PROCEDURES AND REMEDIES

3.1 Immediate Defect Notification. Customers must notify the Company in writing immediately upon discovering an operational defect and prior to the expiration of the active warranty term.

3.2 Return Requirements. Products submitted for warranty evaluation must be returned in their original physical condition, including all original packaging, documentation, manuals, warranty cards, power adapters, cables, and bundled accessories.

3.3 Company Discretionary Remedies. Upon technical evaluation by Company-appointed service engineers, the Company shall, at its sole and absolute discretion:

• Repair the defective product using new or refurbished functional parts;
• Replace the unit with an identical hardware model; or
• In the event of hardware end-of-life (EOL) or stock unavailability, substitute the unit with a refurbished or equivalent model of comparable specification and functional value.

3.4 Ownership of Defective Parts. Any defective components, parts, or whole units replaced during warranty servicing shall automatically become the property of the Company.

3.5 No Cash Refunds. Under no circumstances shall executing a warranty claim entitle the customer to a monetary cash refund, store credit, or price adjustment, except where mandated by non-excludable provisions of the Consumer Protection (Fair Trading) Act (Cap. 52A) of Singapore.

3.6 Logistics & Diagnostic Fee. All shipping, courier, and transportation costs to deliver the product to the Company's service premises are the sole responsibility of the customer. If upon technical assessment the reported fault cannot be replicated, is caused by user misuse, or falls under Section 4 exclusions, the Company reserves the right to charge a mandatory diagnostic fee of SGD $50.00 prior to unit release.

4. MASTER EXCLUSIONS AND VOIDANCE CONDITONS

4.1 General Exclusion Criteria. This Master Policy explicitly excludes coverage and legal liability for:

• Normal wear and tear, cosmetic degradation, surface scratches, denting, or discoloration;
• Consumable items, including internal/external batteries, power adapters, cables, thumbstick grips, or button silicone pads, unless failure occurs due to original material defects;
• Accidental drops, liquid ingestion, water damage, fire, lightning strikes, electrical surges, corrosion, environmental exposure, or force majeure events;
• Misuse, abuse, operational negligence, commercial rental, scalping, or utilization outside manufacturer operating guidelines;
• Third-party software corruption, custom firmware/ROM installations, jailbreaking, cheat devices, malware, viruses, bots, or unauthorized operating system modifications;
• System bricking or operational disruptions caused by official manufacturer firmware updates, server terminations, or third-party app incompatibilities; or
• Failure to store, maintain, or clean the product according to official product instructions.

4.2 Seal Tampering & Unauthorized Servicing. Any unauthorized attempt to disassemble, open, modify, solder, or repair hardware by third-party technicians shall immediately and irrevocably void all warranty coverage. Removal, defacement, or alteration of serial numbers, barcodes, or warranty security seals renders the warranty completely null and void.

5. POST-PURCHASE EXTENDED WARRANTY ELIGIBILITY & 7-DAY RULE

5.1 Retroactive Plan Purchases. Customers who did not purchase an ArchWizard Extended Warranty Plan during initial checkout may apply to purchase coverage retroactively, subject strictly to Company approval.

5.2 Strict 7-Calendar-Day Window. Applications for post-purchase extended warranty coverage must be submitted in writing within exactly seven (7) calendar days from the date of original retail purchase or verified delivery completion. Applications submitted beyond this 7-day window will be automatically rejected.

5.3 Inspection & Discretionary Approval. The Company reserves the right to physically inspect the hardware unit and verify serial numbers prior to approving extended coverage. Approval is granted at the Company's sole and absolute operational discretion. Upon written approval, an official invoice link will be issued; coverage commences only upon full payment receipt.

6. BRAND-SPECIFIC & HARDWARE CATEGORY ADDENDUMS

In addition to the Master Terms, the following specific rules apply based on hardware brand and product category. For all items listed below, warranty coverage is strictly limited to original, factory-installed hardware components and electrical failures under normal usage. Software, firmwares, applications, and operating systems are completely excluded from coverage.

6.1 Gaming Consoles (Sony PlayStation, Nintendo Switch, Microsoft Xbox)

Serviced in accordance with terms outlined by respective authorized service entities (e.g., SIESPL for Sony, Convergent Systems for Nintendo, Microsoft Singapore). Coverage is strictly confined to physical hardware failure. This warranty explicitly EXCLUDES:

• Software glitches, OS corruption, system software update failures, bricking caused by network drops or power interrupts during updates, game compatibility issues, or account/network bans;
• Physical drift, stick degradation, rubber peeling, or spring fatigue on game controllers (e.g., DualSense, Joy-Cons, Xbox Wireless Controllers) beyond 14 days from initial purchase, as these are subject to operational wear;
• Use of non-licensed enhancement devices, third-party cheating hardware, copier devices, counterfeit media, or unauthorized jailbreak/homebrew modifications, which immediately and irrevocably void all console hardware claims.

6.2 Meta Quest Hardware (VR/MR Headsets & Controllers)

Coverage applies solely to internal display panels, motherboards, and integrated hardware components. This warranty explicitly EXCLUDES:

• Software, meta-OS updates, app store incompatibilities, side-loaded software/APK issues, or bricking resulting from custom software installation;
• Sunburn or screen burn-in on optical lenses caused by direct or indirect exposure to sunlight or UV light;
• Lens scratches, physical impacts, liquid/sweat ingress into headset foam or housing, or wrist-strap breakage caused by motion during gameplay;
• Hardware modified via root exploits, cheat scripts, developer-mode manipulations, or unauthorized third-party accessories (e.g., non-approved battery headstraps causing power surges).

6.3 Meta Ray-Ban Smart Glasses

Coverage is strictly limited to integrated micro-electronic components, internal micro-speakers, and built-in batteries under normal charge cycles. This warranty explicitly EXCLUDES:

• Optical lens scratches, anti-reflective/UV coating peeling, frame warping, or hinge loosening due to physical handling;
• Software app connectivity, Meta AI feature availability, Bluetooth pairing issues caused by mobile device OS updates, or third-party app changes;
• Water, sweat, or moisture damage resulting from submersion or heavy rain exposure;
• Damage resulting from unauthorized third-party optical/prescription lens installations. Installation or replacement of prescription lenses must be conducted strictly by Luxottica or an officially authorized dealer.

6.4 Koorui Display Monitors

Coverage applies strictly to internal circuit board power failure and main panel hardware performance. This warranty explicitly EXCLUDES:

• Secondary hardware components and accessories including monitor stands, base plates, VESA mounting plates, external power adapter bricks, and bundled display cables (HDMI/DisplayPort);
• Dead or stuck pixels that fall within normal industry manufacturing tolerances (defined as fewer than 3 dead or bright pixels per panel);
• Physical panel cracking, liquid crystal bleeding caused by external impact/pressure, screen burn-in/image retention caused by static display usage, or display setting incompatibilities with custom graphics card drivers.

6.5 Cammus & Logitech Racing / Gaming Hardware

Coverage applies solely to core internal servo motors, load-cell electronics, and integrated PCB boards. This warranty explicitly EXCLUDES:

• Driver software bugs, force feedback telemetry mapping issues with specific PC games or console software, or firmware flashing errors;
• Physical wear-and-tear on external grips, leather, Alcantara fabric, pedal springs, or mounting clamps caused by intense manual operation;
• Electrical failure caused by external power surges, lightning strikes, or connecting hardware to non-approved third-party wheelbases, handbrakes, shifters, or power supplies.

6.6 KatVR Locomotion Systems

Coverage applies strictly to base sensor electronics, internal connectivity hubs, and structural steel frames. This warranty explicitly EXCLUDES:

• Motion tracking software calibration, third-party VR game integration errors, or SDK configuration issues;
• Wearable and high-friction components, including waist safety harnesses, straps, dynamic harnesses, and specialized locomotion shoe pads/soles;
• Mechanical squeaking, friction degradation, or structural bending caused by exceeding manufacturer weight or force limits during usage.

6.7 PlaySeat Gaming Chairs & Cockpits

Coverage applies strictly to structural frame welds, steel framing, and major mechanical adjustment mechanisms. This warranty explicitly EXCLUDES:

• Upholstery fabric wear, leatherette peeling, stitching degradation, cushion foam flattening, surface scratches, or color fading resulting from normal contact, sweat, or sunlight;
• Loosening of hand-tightened knobs, bolts, or adjustment sliders over time due to operational movement;
• Damage resulting from exceeding recommended user weight capacities, misuse as non-gaming furniture, or commercial usage (e.g., commercial arcades, esports centers, or rental setups).

7. LIMITATIONS OF LIABILITY, DATA DISCLAIMER, AND GOVERNING LAW

7.1 Data Backup Liability. The Company assumes no legal responsibility for the loss, corruption, or deletion of customer software, saved data, or media stored on hardware during testing or servicing. Customers are strictly advised to back up all personal data prior to unit submission.

7.2 Exclusion of Consequential Loss. To the maximum extent permitted under Singapore law, the Company shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of business profits, lost savings, system downtime, or missed digital content purchases.

7.3 Liability Cap. Cumulative monetary liability under any warranty claim shall be strictly limited to the net purchase price paid by the customer for the specific defective product or extended warranty plan, as shown on the official tax invoice.

7.4 Governing Law & Jurisdiction. This Master Warranty Policy shall be governed by and construed exclusively in accordance with the laws of the Republic of Singapore. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore.

7.5 Right to Modify. The Company reserves the right to update or amend these terms without prior notice. Revised terms take effect immediately upon publication on official company channels.