Master Rental and Event Terms and Conditions

1. SCOPE OF AGREEMENT AND LEGAL BINDINGNESS

1.1 Binding Agreement. These Master Rental and Event Terms and Conditions ("Terms") constitute a legally binding agreement between ArchWizard Entertainment Pte. Ltd. ("Company", "ArchWizard", "we", "us", or "our") and the individual or legal entity ("Customer", "you", or "your") placing a rental order, executing a quotation, accepting an invoice, paying a deposit, or taking possession of any equipment, hardware, or associated accessories.

1.2 Scope of Coverage. These Terms govern all short-term and long-term hardware rentals, consumer rentals, corporate rentals, esports activations, roadshows, exhibitions, and event-based operational support services ("Services") rendered within the Republic of Singapore.

1.3 Precedence of Terms. Any additional terms, modifications, or specific arrangements outlined in formal quotations, WhatsApp/electronic messaging confirmations, or official invoices issued by ArchWizard are incorporated into this agreement. In the event of any direct conflict or ambiguity between document provisions, these Terms shall prevail unless explicitly overridden in a formal written contract signed by an authorized director of ArchWizard.

1.4 Unilateral Modification Right. ArchWizard reserves the right to revise or update these Terms at its sole discretion. Revisions take effect immediately upon posting to official company digital channels. Continued booking or retention of equipment following published amendments constitutes irrevocable acceptance of revised terms.

2. DEFINITIONS AND INTERPRETATION

2.1 Defined Terms. In these Terms, the following legal expressions shall have the respective meanings assigned:

• "Customer" / "Renter" means the person, company, corporate enterprise, educational institution, or organizer executing a rental transaction or utilizing the Services.
• "Equipment" / "Products" means all hardware, virtual reality (VR/MR) headsets, gaming consoles, gaming PCs, display monitors, controllers, peripherals, simulator rigs, locomotion units, gaming chairs, power cables, protective flight cases, and bundled accessories provided by ArchWizard.
• "Event Rental Services" means the provision, delivery, deployment, management, or technical support of Equipment for corporate events, exhibitions, private functions, public gatherings, competitions, or commercial activations.
• "Event Users" means attendees, employees, guests, members of the public, or third parties permitted by the Customer to operate or interact with the Equipment during the Rental Period.
• "Rental Period" means the precise window of time spanning from the scheduled delivery or collection timestamp until the complete physical return and written acceptance of Equipment by ArchWizard, as specified in the tax invoice.
• "Replacement Value" means the full, unadjusted retail cost required for ArchWizard to purchase an exact, brand-new replacement unit of identical specification, including applicable taxes, customs duties, and express shipping costs.

3. ACCOUNT VERIFICATION, ELIGIBILITY, AND SECURITY DEPOSIT

3.1 Customer Verification Safeguards. ArchWizard reserves the unconditional right to verify the identity and creditworthiness of any Customer prior to approving a rental. Individual renters must be at least 18 years of age and present valid Singapore NRIC/FIN identification or official corporate authorization proof upon request.

3.2 Mandatory Security Deposit. Prior to Equipment release, the Customer shall pay a Security Deposit in the amount specified on the official quote or invoice. The Security Deposit serves as non-exclusive security for the full performance of Customer obligations under these Terms.

3.3 Set-off and Excess Liability Right. ArchWizard reserves the absolute right to deduct and set off any unpaid rental fees, late return charges, software service fees, cleaning expenses, administrative charges, or physical damage/loss costs directly from the Security Deposit without prior notice. If the total cost of accrued fees, damages, or losses exceeds the amount of the Security Deposit paid, the Customer remains fully liable for the remaining balance and ArchWizard reserves the right to immediately issue a demand invoice and request additional payment from the Customer. The Customer undertakes to settle such outstanding amounts within three (3) calendar days of notice.

3.4 Deposit Refund Conditions. Unapplied Security Deposits shall be refunded to the Customer within 3 to 7 working days following complete physical return, technical inspection, and written clearance of all Equipment by ArchWizard service technicians.

4. RENTAL PERIOD, LATE RETURNS, AND OVERDUE PENALTIES

4.1 Strict Adherence to Timelines. The Rental Period is strictly binding. The Customer must make Equipment available for collection or return it to ArchWizard's designated facility by the exact time and date specified in the invoice.

4.2 Late Return Penalty Right. ArchWizard reserves the explicit right to charge the Customer a standard One-Day Rental Rate per day for every calendar day (or part thereof) that the product is delayed until the product is physically returned to ArchWizard. We reserve the absolute right to deduct these accrued late return charges directly from the Customer's Security Deposit. If the Security Deposit is insufficient to cover the total accumulated late rental fees, ArchWizard has the right to demand and request additional rental payment directly from the Customer, which shall be payable immediately.

4.3 Failure to Return / Continued Overdue Retention. If the Equipment is not returned at the scheduled conclusion of the Rental Period, ArchWizard shall continually apply the standard daily rental rate as outlined in Clause 4.2 for each day the item remains unreturned, deducting accrued fees from the Security Deposit and demanding payment for any shortfall. Where unapproved retention continues past 24 hours and the Customer fails or refuses to communicate or settle outstanding rental demands, ArchWizard reserves the right to treat the unreturned items as unrecovered loss or conversion, forfeit the entire Security Deposit, demand full hardware replacement costs under Clause 3.3, and report the matter to law enforcement or initiate legal recovery proceedings.

5. DELIVERY, COLLECTION, AND PASSING OF RISK

5.1 Passing of Risk. Full risk of loss, damage, theft, destruction, or operational degradation passes to the Customer immediately upon physical delivery or collection of the Equipment, whichever occurs first. Risk remains entirely with the Customer until ArchWizard conducts physical inspection and signs off on return receipt.

5.2 Site Accessibility & Delivery Logistics. For items requiring on-site delivery, the Customer must ensure free, safe, and unobstructed access to the venue premises, including adequate loading bays, lift authorization, and electrical connections. Delays caused by venue access restrictions shall be charged to the Customer at standard hourly rates.

5.3 Joint Physical Inspection. Upon delivery or collection, the Customer is required to inspect the Equipment jointly with ArchWizard representatives. The Customer must report any pre-existing cosmetic or functional defects in writing immediately. In the absence of an immediate written report, the Equipment shall be conclusively presumed to have been delivered in perfect, fully operational condition.

6. PRODUCT CONDITION, DAMAGES, AND SPECIAL SERVICE CHARGES

6.1 Standard Duty of Care. The Customer shall maintain and operate Equipment in a clean, safe, dry, indoor environment strictly in accordance with manufacturer operating instructions. Equipment must not be exposed to direct sunlight, extreme heat, moisture, dust, smoke, or outdoor weather elements.

6.2 Sole Assessment Authority. ArchWizard retains absolute, non-appealable discretion to assess the physical, electronic, and structural condition of returned Equipment, distinguish between fair wear-and-tear versus damage, and determine necessary repair or replacement costs.

6.3 Account Removal & Reformatted Unit Service Charge. For virtual reality units (including Meta Quest 3 rentals) or gaming consoles returned reformatted, factory-reset, logged out, or with configured software/accounts modified or removed without ArchWizard's prior written consent, ArchWizard reserves the right to charge an mandatory Account Change Service fee of $40.00 per unit. This fee covers technical re-configuration, account setup, and application re-installation, and shall be deducted directly from the Customer's Security Deposit (or billed additionally if the deposit is insufficient).

6.4 Specific Damage Exclusions & Replacement Charges:

• VR/MR Optical Sunburn & Scratches: Lenses exposed to direct/indirect sunlight causing screen burn-in, or scratched optical elements due to improper wiping or contact with corrective eyewear, shall incur full display assembly or total headset replacement charges;
• Liquid & Sweat Ingress: Damage to internal motherboards, sensors, face cushions, or controllers caused by sweat, rain, liquid spills, or submersions will result in total hardware replacement billing;
• Peripheral & Cable Damage: Kinked, severed, or strained display cables, broken controller thumbsticks, missing battery covers, or cracked structural plastic frames will be billed at full individual component replacement rates;
• Cleaning Fees: Equipment returned in excessively dirty, sticky, or sanitarily compromised conditions shall incur a mandatory deep-cleaning fee of SGD $100.00 per unit.

6.5 Excess Damage / Loss Recourse. As set out in Clause 3.3, if physical damage, hardware loss, or required repairs exceed the Security Deposit paid, ArchWizard reserves the full right to issue an invoice and request additional funds from the Customer to cover the complete repair or brand-new Replacement Value of the items.

7. CORPORATE, EVENT, AND GENERAL PURPOSE USAGE RIGHTS

7.1 Broad Permitted Purpose. Customers are permitted to deploy and operate the rented Equipment for personal, organizational, corporate, commercial, educational, promotional, or event-specific usage, provided such usage is lawful and compliant with these Terms.

7.2 Full Customer Operational Responsibility. Regardless of the usage setting or intended purpose, the Customer assumes complete, sole, and exclusive responsibility for everything that occurs during, or in connection with, the use of the rented Equipment throughout the Rental Period.

7.3 Responsibility for Event Users & Third Parties. If Equipment is utilized by event attendees, employees, guests, or members of the public ("Event Users"), the Customer assumes direct legal responsibility and complete financial liability for all actions, omissions, negligence, misconduct, or property damage caused by such Event Users.

7.4 Crowd Control & Venue Safety. The Customer is strictly required to provide adequate security personnel, physical barriers, and crowd control measures to prevent physical impact, theft, overcrowding, or tripping hazards around high-value VR simulators, gaming stations, or structural setups.

8. VIRTUAL REALITY (VR/MR) HEALTH AND MEDICAL DISCLAIMER

8.1 Health & Sensory Warnings. Virtual reality hardware creates immersive visual environments that may induce motion sickness, nausea, disorientation, dizziness, eye strain, physical loss of balance, falls, elevated heart rate, or epileptic seizures in susceptible individuals.

8.2 Sole Customer Assumption of Medical Risk. The Customer assumes full and unreserved responsibility for any and all health-related issues, medical incidents, physical injuries, or personal harm that may arise from using the rental items. ArchWizard is strictly not responsible or liable for anything that the Customer, their guests, or event participants experience, including but not limited to medical conditions, physical injuries, motion sickness, seizures, or bodily harm arising from or connected to the Equipment.

8.3 Customer Duty to Warn & Supervise. The Customer undertakes a strict duty to inform, warn, and supervise all Event Users regarding potential health risks associated with VR usage, enforce mandatory breaks, and restrict participation for vulnerable individuals or those under the influence of alcohol or medication.

9. SOFTWARE DISCLAIMERS, SYSTEM LIMITATIONS, AND TECH SUPPORT

9.1 Absolute Software Disclaimer. ArchWizard is not responsible for any software-related issues, software usage problems, software bugs, or operating system errors. Because third-party software, applications, video games, system updates, and network platforms are beyond ArchWizard’s control, any software bug, crash, connectivity failure, update error, or compatibility issue shall not constitute a defect in rental service nor entitle the Customer to a refund or fee deduction.

9.2 Scope of Technical Support. ArchWizard may offer complimentary technical support over the phone subject to staff availability, or optional paid on-site technical assistance where explicitly contracted in writing. All support is rendered strictly on a "best-effort basis". ArchWizard provides no warranty or guarantee that technical support will resolve or fix software-related or system glitches.

9.3 Customer Operational Competency. ArchWizard is not liable for operational issues resulting from user unfamiliarity, misuse, or lack of technical knowledge ("dunno how to use" issues). Once the Equipment is handed over or rented out, the Customer assumes complete responsibility for operating the devices and managing software execution.

9.4 Digital Account Management. Customers logging into personal digital accounts (e.g., Meta/Oculus, PlayStation Network, Steam) on rented hardware do so at their own risk. Customers must log out prior to returning hardware; failure to do so may incur the Account Change Service fee detailed in Clause 6.3.

10. PAYMENTS, CANCELLATION, AND TERMINATION

10.1 Payment Terms. Full rental fees and security deposits must be cleared and received by ArchWizard prior to Equipment dispatch, unless credit terms have been formally executed in writing for corporate entities.

10.2 Strict Non-Refundability. Rental fees are strictly non-refundable once the Rental Period has commenced, regardless of whether the Equipment was actively utilized or remained idle due to event cancellation, bad weather, or software bugs.

10.3 Cancellation Fee Structure. In the event of written cancellation initiated by the Customer prior to commencement, the following forfeiture scale applies:

• Notice given 14 calendar days or more prior: Full refund minus a 10% administrative processing fee;
• Notice given 7 to 13 calendar days prior: 50% forfeiture of total contract rental fees;
• Notice given fewer than 7 calendar days prior: 100% forfeiture of total contract rental fees.

10.4 Termination by ArchWizard. ArchWizard reserves the right to terminate any rental agreement immediately and repossess Equipment without notice if the Customer breaches these Terms, fails to pay required fees, or if ArchWizard reasonably suspects risk of damage, illegal activity, or insolvency.

11. INSURANCE AND RISK ALLOCATION

11.1 No ArchWizard Insurance Coverage. ArchWizard does not provide, include, or maintain any insurance coverage (including property, damage, theft, transit, or public liability insurance) for the benefit of the Customer or Event Users during the Rental Period.

11.2 Customer Insurance Obligation. For event activations and commercial rentals, the Customer is strongly advised and required to secure comprehensive Public Liability Insurance (minimum SGD $1,000,000 coverage recommended) and Property Damage/Equipment Floater Insurance covering loss, damage, and third-party claims throughout the duration of custody.

11.3 Uninsured Risk Retention. The failure or decision of the Customer to procure adequate insurance coverage shall in no way reduce, waive, or diminish the Customer's direct financial liabilities under Sections 3, 6, 7, 8, and 12.

12. LIMITATION OF LIABILITY AND INDEMNIFICATION

12.1 Exclusion of Consequential Losses. To the fullest extent permitted by Singapore law, ArchWizard shall not be liable to the Customer, Event Users, or any third party for any loss of profits, commercial downtime, lost event revenue, reputational harm, indirect, special, punitive, or consequential damages arising out of or related to Equipment performance, software errors, delivery delays, or Service interruptions.

12.2 Financial Liability Cap. In all circumstances, the total cumulative liability of ArchWizard for any direct claims, losses, or legal causes of action arising under or connected with this agreement (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall be strictly capped at and limited to the net rental fees actually paid by the Customer to ArchWizard for the specific rental transaction giving rise to the claim.

12.3 Comprehensive Customer Indemnity. The Customer agrees to defend, fully indemnify, and hold harmless ArchWizard, its directors, officers, employees, agents, and successors from and against all legal claims, demands, liabilities, suits, damages, losses, expenses, and legal fees (on a full indemnity basis) arising directly or indirectly from:

• Use, misuse, operation, or possession of Equipment by the Customer or Event Users;
• Personal injury, physical harm, medical incidents, or death suffered by any person during or resulting from Equipment use;
• Software glitches, application bugs, or system compatibility failures;
• Physical damage to third-party venue property or commercial structures during the Rental Period;
• Any breach of these Terms, non-compliance with statutory regulations, or infringement of third-party rights by the Customer.

13. GOVERNING LAW, JURISDICTION, AND SEVERABILITY

13.1 Governing Law. These Terms and all non-contractual obligations arising out of or in connection with them shall be governed by and construed exclusively in accordance with the laws of the Republic of Singapore.

13.2 Exclusive Dispute Jurisdiction. Both parties irrevocably agree that the courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute, legal suit, action, or proceeding arising out of or in connection with these Terms or the rental Services.

13.3 Severability. If any provision, clause, or paragraph of these Terms is declared invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the enforceability of remaining provisions, which shall continue in full force and effect.

13.4 Rights of Third Parties. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any term of this agreement.