Terms of Service
Effective Date: 2023/02/05
1. ACCEPTANCE AND BINDING AGREEMENT
1.1 Scope of Agreement. These Terms of Service ("Terms") govern your access to and use of the websites, e-commerce storefronts, and online portals operated by ArchWizard Entertainment Pte. Ltd. ("Company", "we", "us", or "our"), including but not limited to:
https://www.archwizardretail.com/https://archwizardretail.easy.cohttps://archwizard.tech/https://shop.archwizard.tech/
(collectively, the "Website"), as well as all purchases made at our physical retail premises or through authorized digital channels.
1.2 Irrevocable Acceptance. By accessing, browsing, registering an account on, or purchasing Goods through the Website, you ("Customer", "you", or "your") acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with our Terms of Return and Refund Policy and Privacy Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must immediately cease accessing and using the Website and Services.
1.3 Incorporation of Return & Refund Policy. These Terms operate in direct conjunction with our Terms of Return and Refund Policy. In the event of any conflict or inconsistency between these Terms and the Terms of Return and Refund Policy regarding returns, refunds, preorders, or payment disputes, the provisions of the Terms of Return and Refund Policy shall prevail.
2. AMENDMENTS AND MODIFICATIONS
2.1 Right to Amend. The Company reserves the absolute right to update, modify, replace, or revise any part of these Terms at any time without prior notice.
2.2 Effective Date of Changes. Revisions take effect immediately upon publication on the Website. Your continued access to or use of the Website following the posting of any modifications constitutes full acceptance of those changes. It is your sole responsibility to check the Website periodically for updates.
3. ACCOUNT REGISTRATION, SECURITY, AND ELIGIBILITY
3.1 Age Requirement. By using the Website, you represent and warrant that you are at least 16 years of age and possess the legal capacity to enter into a binding contract under Singapore law. If you are under 16 years of age, you may only access the Website under the active supervision of a parent or legal guardian who agrees to be bound by these Terms.
3.2 Account Accuracy and Personal Use. To place Orders, you may be required to register an account. You agree to:
- Provide true, accurate, current, and complete personal details (including legal name, contact information, and delivery address);
- Maintain and promptly update your account details;
- Use the Website and purchase Goods strictly for private, domestic, and non-commercial personal use. Commercial resale, distribution, scalping, or systematic arbitrage of Goods purchased from the Company is strictly prohibited.
3.3 Prohibition of Multiple Accounts. Creating or operating multiple accounts—whether using alias names, disposable emails, false credentials, or altered details—to circumvent purchase limits, manipulate Trading Card Game (TCG) allocations, evade account bans, or exploit promotions is strictly prohibited.
3.4 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and password. You accept full responsibility for all activities, transactions, and Orders placed under your account. The Company shall not be liable for any losses arising from unauthorized account access unless directly caused by the gross negligence or willful default of the Company.
3.5 Termination Right. The Company reserves the right to suspend, lock, or permanently terminate your account, cancel pending Orders, and revoke access without prior notice if we reasonably suspect a violation of these Terms, fraud, automated bot usage, or system abuse.
4. PERSONAL DATA AND PRIVACY PROTECTION
4.1 PDPA Compliance. The Company collects, uses, processes, and discloses personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and our published Privacy Policy.
4.2 Consent to Processing. By submitting personal data to us, you consent to the collection, use, and disclosure of your personal data for the purposes of account administration, order fulfillment, payment processing, fraud prevention, regulatory compliance, and direct marketing communications (where explicitly opted-in).
5. THIRD-PARTY LINKS AND SERVICES
5.1 External Websites. The Website may contain links or integrated portals to third-party services, payment providers (e.g., PayNow, card acquirers), or social media channels. These links are provided solely for operational convenience.
5.2 Disclaimer of Liability. The Company does not endorse, control, or monitor third-party platforms and assumes no responsibility or legal liability for their operational availability, content, privacy policies, or security practices. You access and use third-party links strictly at your own risk.
6. ORDERS, CONTRACT FORMATION, AND SERVICE LIMITATIONS
6.1 Contract Formation (Offer and Acceptance).
- Displaying Goods on the Website constitutes an "invitation to treat" and does not represent an offer to sell.
- Placing an Order constitutes a revocable offer by you to purchase the selected Goods pursuant to these Terms.
- Automated email receipts, payment debits, or system acknowledgments do not constitute legal acceptance of your offer.
- A legally binding sales contract between the Company and you is formed only when the Goods are physically dispatched from our premises or collected in person by you.
6.2 Right to Reject Orders and Anti-Scalping Controls. The Company reserves the absolute operational discretion to reject, limit, or cancel any Order (in whole or in part) prior to dispatch for reasons including but not limited to:
- Unavailability or allocation shortfalls of stock;
- Suspected commercial resale, bulk buying, or scalping behavior;
- Automated bot purchases or technical manipulation of checkout flows;
- Unresolved payment disputes or breaches of these Terms; or
- Pricing, clerical, or typographical errors on the Website.
6.3 Geographic Service Limitation (Singapore-Only).
- Services, product fulfillments, and deliveries are strictly limited to valid physical addresses within the Republic of Singapore.
- The Company accepts no international orders and does not provide overseas shipping.
- Any Order submitted with an international delivery address or placed via an anonymized network (e.g., VPN) to bypass geographic controls will be automatically cancelled. Associated payments will be handled strictly in accordance with Section 5.5 of our Terms of Return and Refund Policy (converted to Store Credit only; foreign account monetary transfers are strictly prohibited).
6.4 Preorders.
- Goods designated as "Preorder" require advance reservation and payment processing in accordance with Section 5 of the Terms of Return and Refund Policy.
- Expected release dates provided on the Website are estimates based on manufacturer timelines and are subject to change. The Company accepts no liability for manufacturer delays, shipping bottlenecks, or publisher supply chain cutbacks.
- Preorder cancellations and allocation shortfalls shall be governed strictly by Section 5 of the Terms of Return and Refund Policy.
6.5 Risk of Loss and Title. Title and risk of loss in respect of Goods pass to you immediately upon physical delivery to your specified Singapore address or upon in-person collection at our retail premises. The Company accepts no liability for loss, theft, or damage occurring after physical delivery or hand-over is completed.
7. PRICING, PAYMENT, AND GST
7.1 Currency and GST. All prices listed on the Website are quoted in Singapore Dollars (SGD) and, where applicable, are inclusive of Singapore Goods and Services Tax (GST) at the prevailing statutory rate.
7.2 Price Errors. While we endeavor to ensure accurate pricing on the Website, technical or pricing errors may occur.
- In the event of a genuine pricing error prior to dispatch, the Company is not obligated to fulfill the Order at the incorrect price.
- We will notify you as soon as practicable and offer you the choice to either reconfirm the Order at the correct price or cancel the Order for a full monetary refund of the amount paid.
7.3 Payment Authorization. By providing credit/debit card, PayNow, or other accepted payment credentials, you warrant that you are the legal cardholder or authorized user of the designated account. All transactions are subject to real-time verification and issuer clearance. If your card issuer or payment gateway refuses authorization, the Company shall not be liable for non-fulfillment or delay.
7.4 Promotional Discount Codes.
- Discount codes may only be applied strictly in accordance with their specific terms of issue.
- Discount codes are non-transferable, cannot be redeemed for cash, and cannot be combined unless explicitly stated.
- The Company reserves the right to reject or reverse Orders where discount codes have been applied fraudulently, improperly, or via system glitches.
8. RETURNS, REFUNDS, DISPUTES, AND UNAUTHORIZED CHARGEBACKS
8.1 Return & Refund Governance. All requests for returns, exchanges, store credits, or monetary refunds are strictly governed by our Terms of Return and Refund Policy, which is incorporated as a core operative term of these Terms.
8.2 Non-Returnable TCG Goods. You acknowledge that Trading Card Game (TCG) sealed items, preorders, single cards, and collectibles are subject to market volatility and are STRICTLY FINAL SALE once released, allocated, collected, or delivered, subject only to non-excludable rights under the Consumer Protection (Fair Trading) Act (Cap. 52A).
8.3 PayNow Refund Processing Fees. Where a monetary refund is authorized under these Terms or the Terms of Return and Refund Policy, refund disbursements shall be issued exclusively via PayNow to a Singapore-registered account and shall be subject to a non-refundable 5% to 10% administrative and processing fee deduction, except where prohibited by law or where cancellation arises solely from the Company's complete failure of fulfillment.
8.4 Prohibition of Bad-Faith Chargebacks & Recovery Indemnity.
- You agree not to initiate bad-faith payment reversals, card chargebacks, or transaction disputes with payment providers for transactions compliant with these Terms or the Terms of Return and Refund Policy.
- Initiating an unauthorized or breach-of-contract chargeback constitutes a material contractual breach.
- Pursuant to Section 7 of the Terms of Return and Refund Policy, you agree to fully indemnify the Company for all direct costs incurred in defending and recovering sums from such disputes, including a fixed administrative recovery fee of SGD $100.00, third-party gateway chargeback penalties, debt collection fees, and legal costs on a full indemnity basis.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Ownership. All content, features, and functionality on the Website—including but not limited to text, software, source code, graphic designs, logos, button icons, images, audio clips, digital downloads, data compilations, and branding—are the exclusive intellectual property of ArchWizard Entertainment Pte. Ltd. or its licensors, protected under the Copyright Act 2021 and Trade Marks Act 1998 of Singapore, as well as applicable international treaties.
9.2 Limited License. You are granted a limited, non-exclusive, non-transferable, revocable license to access and display Website content solely for personal, non-commercial shopping purposes.
9.3 Restrictions. You shall not reproduce, duplicate, copy, sell, modify, distribute, scrape, crawl, reverse engineer, or exploit any portion of the Website or its underlying code without the express prior written consent of the Company.
10. USER CONTENT AND SUBMISSIONS
10.1 Reviews and Comments. Where you submit product reviews, ratings, feedback, or comments ("Submissions") on the Website or official social media channels, you grant the Company a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, translate, and display such Submissions in any marketing media.
10.2 Submission Rules. Submissions must not contain illegal, obscene, defamatory, threatening, or discriminatory material, nor violate third-party intellectual property or privacy rights. The Company reserves the right to remove or edit any Submission at its sole discretion.
11. LIMITATION OF LIABILITY AND DISCLAIMERS
11.1 Statutory Guarantees Preserved. Nothing in these Terms excludes, restricts, or modifies any statutory condition, warranty, consumer right, or remedy implied or imposed by the Consumer Protection (Fair Trading) Act (Cap. 52A), the Sale of Goods Act (Cap. 393), or the Unfair Contract Terms Act (Cap. 396) of Singapore that cannot be excluded by law.
11.2 Website Provided "As-Is". Subject to Clause 11.1, the Website and all Services are provided on an "as is" and "as available" basis without representations or warranties of any kind, whether express, implied, or statutory. The Company does not guarantee that the Website will be uninterrupted, secure, error-free, or free of viruses.
11.3 Exclusion of Consequential Damages. To the maximum extent permitted by Singapore law, the Company, its directors, officers, employees, and agents shall not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages—including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or secondary market value fluctuations—arising out of or in connection with the Website, Services, Goods, or these Terms.
11.4 Aggregate Liability Cap. To the extent permitted by law, the total aggregate liability of the Company to you for all claims, losses, or damages arising out of or related to any transaction shall be strictly capped at and limited to the total monetary amount actually paid by you to the Company for the specific Order giving rise to the claim.
12. INDEMNIFICATION
12.1 You agree to defend, indemnify, and hold harmless ArchWizard Entertainment Pte. Ltd., its directors, officers, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, and expenses (including full legal costs on a solicitor-client basis) arising out of or related to:
- Your breach or violation of any provision of these Terms or the Terms of Return and Refund Policy;
- Your misuse of the Website or Services; or
- Your violation of any third-party rights or applicable laws.
13. GOVERNING LAW AND JURISDICTION
13.1 Governing Law. These Terms shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of Singapore.
13.2 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall be submitted to the exclusive jurisdiction of the courts of Singapore.
14. GENERAL PROVISIONS
14.1 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable under Singapore law, such provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect.
14.2 Waiver. No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver thereof.
14.3 Entire Agreement. These Terms, together with the Terms of Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and the Company regarding the subject matter herein.