Extended Warranty Purchase Eligibility & Request
Effective Date: 2025/03/03
1. ELIGIBILITY CRITERIA FOR EXTENDED WARRANTY
1.1 Post-Purchase Plan Availability. Customers who did not purchase an ArchWizard Extended Warranty Plan at the time of initial checkout may apply to purchase coverage retroactively, subject strictly to the conditions set out in this policy.
1.2 Qualifying Products. Extended warranty coverage requests are strictly restricted to eligible gaming consoles and hardware units originally purchased directly from official retail storefronts operated by ArchWizard Entertainment Pte. Ltd. ("Company").
2. STRICT 7-CALENDAR-DAY APPLICATION WINDOW
2.1 Time Limit. All applications to purchase an Extended Warranty Plan must be submitted in writing no later than seven (7) calendar days from the official date of purchase (for retail store collections) or date of physical delivery completion (for online orders).
2.2 Automatic Rejection. Any request submitted after the expiration of the 7-calendar-day window shall be automatically rejected without exception. The Company bears no obligation to evaluate late applications.
3. WRITTEN APPLICATION, INSPECTION, AND DISCRETIONARY APPROVAL
3.1 Written Request Requirement. Extended warranty coverage cannot be purchased automatically after original checkout. Customers must submit a formal request in writing by completing the official eligibility form below or sending an official written inquiry to our support team.
3.2 Verification & Physical Inspection Right. The Company reserves the absolute operational right to inspect the hardware unit, verify physical condition, and cross-reference the unique serial number / IMEI against official sales logs prior to granting approval.
3.3 Absolute Operational Discretion. Approval of post-purchase extended warranty coverage is granted strictly at the Company's sole and absolute discretion. The Company reserves the right to reject any application without assigning any reason, including but not limited to instances of suspected physical damage, unauthorized tampered seals, or incomplete transaction records.
3.4 Payment Execution. Upon receiving written approval from the Company, the Customer will be issued an official payment link. The Extended Warranty Plan shall only become active upon full receipt of payment.